Secure24 Alarm Systems, Inc. (“Secure24") is committed to safeguarding your privacy on S24 Agent mobile app (the "App") We use this privacy policy to clearly disclose to you our privacy practices in a manner that is easy to understand. If there is something you do not understand about our privacy practices, please feel free to contact us at refer@s24promos.com.
This Privacy Notice was last updated on August 31, 2021
We may change this policy from time to time so please check back often. If we significantly change our collection, use, or disclosure practices, we will try to send you a notice via email if you have provided us with an email address.
What information do we collect from you?
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We collect information when you use the App to create an account, select and order services, schedule appointments and track order progress.
- When you register on the App, we collect your name, phone number, email address, mailing address, username, password and other similar information.
- We also collect some or all of the above contact information when you express an interest about our products and services.
- When you report a problem with our App or services we will collect contact information along with a description of your problem.
- When you contact us via the Secure24 email address, we will collect your contact information and any information you include in your email.
- We also collect mobile device data described below.
How do we collect information from you?
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We collect information directly from you when you provide it to us through our App. We also collect information indirectly through by interfacing with your mobile device. We may collect limited data from public databases, marketing partners, and other outside sources.
Direct Collection: This includes information such as registration information, contact information, and transaction information. If you do not want to share your information, you can choose not to participate in a particular service or activity. We collect much of the information listed above directly from you when you submit it on our App.
Indirect Collection: We automatically collect device information (such as your mobile device's unique ID, model and manufacturer), operating system or platform, version information and system configuration information, device and application identification numbers, browser type and version, and information about the features of our App you access.
Linked Accounts: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and your logon process for the app.
How do we use your information?
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We use your information for a variety of business purposes including enabling you to use the App and our services, to engage in marketing and communications with you, and to comply with our legal obligations.
- Enable you to logon to the App.
- Notify you of other products, services and apps available from Secure24 and our affiliates.
- Respond to user requests.
- Personalize online content so that is applies to you and your interests.
- Post testimonials on our App that may contain personal information.
- Fulfill and manage orders, payments, returns and exchanges.
- Make our App and services better.
- Administer sweepstakes, contests and other promotions.
- Enable user-to-user communications with each user's consent.
- Manage your user account and keep it in working order.
- Send you product, service and new feature information and other marketing and promotional communications.
- Keep our App safe and secure (for example, for fraud monitoring and prevention).
- Compile, analyze and do research on our users' demographics and behavior.
- Detect, investigate and prevent activities that may violate our policies or be illegal.
- Provide you with personalized content based on your use of our App.
- Evaluate, monitor and analyze the use of our App and its traffic patterns to help improve our App and services.
- Deliver targeted advertising to you.
Who is collecting information?
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Except as provided in this Privacy Notice, only Secure24 and our affiliates and service providers will have access to your personal account information and be able to collect information.
When you are using the App and are asked for personal information, you are sharing that information with Secure24 and our affiliates and service providers. If personal data is to be collected and/or maintained by any company other than Secure24 or its affiliates, we will try to notify you in an updated version of this Privacy Notice. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
With whom does Secure24 share my information?
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When you are using the App and are asked for personal information, you are sharing that information with Secure24 and our affiliates and service providers. If personal data is to be collected and/or maintained by any company other than Secure24 or its affiliates, we will try to notify you in an updated version of this Privacy Notice. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
These are some of the ways that your information may be disclosed:
Service Providers
We occasionally hire other companies to provide limited services on our behalf, including mailing, website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing App use, processing payments and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason. We share information concerning the App and your mobile device with app distributors such as the Apple Store and Google Play.
Data in the Aggregate
We may disclose “blinded” aggregated data and user statistics and blinded and aggregated versions of the Client Data to prospective partners and other third parties. Blinded data is data that does not identify an individual person.
Other
We also may disclose your information in special cases. For example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be violating our Terms of Use, or may be causing injury to or interference with our rights or property, other website users or customers, or anyone else who may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.
As we continue to develop our business, we may buy or sell businesses or assets. In such transactions, confidential customer information generally is one of the transferred business assets. In the event of a transaction involving the sale of some or all of Secure24’s businesses, customer and site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such case, the transferred information may become subject to a different privacy policy.
How can I control my personal information?
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To make a request to view, edit or delete your personal information, contact us at us at refer@s24promos.com.
We offer our customers choices for the collection, use and sharing of personal information. You may contact us at refer@s24promos.com if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.
If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this website, you should contact us at refer@s24promos.com.
To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from Secure24 for you to let us know that you have chosen to stop receiving such emails from us.
How do you keep my information safe?
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We use commercially reasonable efforts to protect your information when it is in our system.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.
How do we store your information?
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We store your data on protected servers of our cloud service providers, including our Customer Relationship Management (CRM) System. We delete or block your personal data as soon as the reason for storing it no longer applies. The data may remain stored beyond this period if required for legal compliance purposes applicable to Secure24. For example, we may need to retain documentation of our obligations and contractual commitments for legal document retention purposes. In such circumstances, we delete or block your personal data once the requirements cease to apply.
What else should I know about my privacy?
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Please keep in mind that whenever you voluntarily disclose information online, that information may be accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.
Your California Privacy Rights
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California residents are entitled to additional protections under California Law including the right to request information about third parties to whom we disclose information for marketing purposes.
California Shine the Light Law
California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email or written request at the address below.
Make sure to state that you are a California Resident.
Our website does not support DNT codes.
Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our website does not support DNT codes.
California Consumer Privacy Act
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Under the CCPA, you have the right to know what information is being collected and how it is being sold or disclosed, the right to say no to sales of your information, the right to access and delete your information and the right to equal service and price based on your privacy choices. To make a request, contact us at refer@s24promos.com.
We collect identifiers, personal information listed in the California Customer Records Statute, Commercial Information, and Internet or Other Network Activity Information. We collect this information from you through our App.
This Privacy Notice for California Residents supplements the information contained in above in our general privacy policy and applies solely to visitors, users, and others who reside in the State of California.
Your Rights
The California Consumer Privacy Act ("CCPA") grants State of California residents the following rights, to:
- ) 1) Know what personal information is being collected about them;
- ) Know whether their personal information is sold or disclosed and to whom;
- ) Say no to the sale of their personal information;
- ) Access their personal information;
- ) Have their personal information deleted; and
- ) Have the right to equal service and price, even if they exercise their privacy rights under this law.
Categories of Personal Information We Collect
We collect, or may collect, information that identifies you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device ("Personal Information"). Personal information does not include public information available from government records, de-identified or aggregated information or information that is protected by certain laws such as HIPAA for health related information and the Gramm-Leach Bliley Act (GLBA) for certain financial information.
We collect the following categories of Personal Information:
- Identifiers
- First and last name
- Email Address
- Mailing Address
- Phone Number
- Internet Protocol (IP) Address
- Personal Information Listed in the California
- Customer Records Statute
- Characteristics of Protected Classifications
- Commercial Information
- Information you disclose when you ask us a question about our App or services
- Information about product transactions with Secure24
- Biometric Information
- Internet or Other Electronic Network Activity Information
- Mobile device information and identifiers
- Geolocation Data
- Sensory Data
- Professional or Employment-Related Information
- Non-public Education Information
- Inferences Drawn from Other Personal Information
Categories of Sources of Personal Information
We collect information from the following categories of sources:
- Directly from you. For example, when you register, submit information using our app.
How We Share Your Personal Information
We share information in each of the above categories as follows:
- All categories of information
- We will share information in all of the above categories if our company is sold or we engage in a merger or other such transaction.
- We will share information in all of the above categories of information in connection with a law enforcement request that is compliant with the California Electronic Communications Privacy Act.
- Identifiers
- o We share identifiers with service providers who use that information only to provide services to us and assist with processing transactions on the App.
- Personal Information Listed in the California Customer Records Statute
- We do not share this information.
- Internet or Other Electronic Network Activity Information
- o We share this information with service providers who use it to provide services to us and assist with processing transactions on the App.
How We Use Your Information
See "How Do We Use Your Information" above to learn how we use your information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Your CCPA Rights
An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction. This exemption is currently set to expire on January 1, 2023. Until that date, we will not respond to requests to know or delete that meet this exemption. We do not sell your information to third parties for monetary or other consideration. If we change that policy, we will add a Do Not Sell My Personal Information link to our Privacy Notice.
Who do users contact with questions or concerns about our Privacy Notice?
If you need further assistance, please send an e-mail with your questions or comments to refer@s24promos.com or write us at:
Privacy
Secure24 Alarms Systems, Inc.
11646 Lakeside Crossing Ct.
St. Louis, MO 63146
United States
Your Nevada Privacy Rights
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Secure24 does not sell your personal information.
Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We do not sell your personal information to third parties as defined in Nevada law.
Special Privacy Provisions for Children Under 13
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Secure24 does not collect information from children under the age of 13.
Our website is not intended for use by those under the age of 13. It is directed towards our business customers. If you are under the age of 13, please do not submit your information on our website.
