The protection of your privacy on our website located at and our Secure24 Agent mobile app is very important to all of us at Secure24. We value your trust in our company, and your continued confidence in us as your service provider. Therefore, we want you to understand what information we collect and how we use it to provide our customers with a broad range of products and services as effectively and conveniently as possible. The use of technology allows us to manage and secure our customer information. This policy serves as a standard for all Secure24 employees for collection, use, retention, and security of nonpublic personal information. If there is something you do not understand about our privacy practices, please feel free to contact us at .

When you express interest in our products and services, we collect different types of “nonpublic personal information” to allow us to fulfill their needs. We may gather the following types of personal information:

  • Information about your identity, such as your name, both current and previous addresses, social security number and driver’s license.
  • Credit card information.
  • Contact information, such as: home phone #, cell phone #, work phone #, E-mail address.

Direct Collection:  This includes information such as registration information, contact information, transaction information and information you share on the Contact Us page of our Website. If you do not want to share your information, you can choose not to participate in a particular service or activity. We collect much of the information listed above directly from you when you submit it on our Services.

Indirect Collection:  As part of offering and providing customizable and personalized services, we use cookies and other online tracking technologies to store and sometimes track information about you.  We may use these technologies to:

  • Enable you to more easily use our Website by remembering and using contact information, purchasing information, and registration information
  • Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our site and services


You can always choose not to submit information.  You can disable cookies in your browser.  You can choose not to use social networking plug-ins.  You can opt-out of our marketing related emails.

Direct Collection.  If you do not want to share your information, you can choose not to participate in a particular service or activity.

Cookies.  You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent.  You may lose some features or functionality when you disable cookies.  Remember, also, that disabling cookies is browser specific.  If you log on using Google Chrome, you must also disable cookies in Safari if you use that browser at a different time. 

Web Beacons.  It is not possible to disable Web beacons.

Log Files.  It is not possible to disable log files.

Marketing Emails.  To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from us for you to let us know that you have chosen to stop receiving such emails from us.

Do Not Track.  Do Not Track (DNT) is a privacy preference that users can set in their web browsers.  While the United States Federal Trade Commission has endorsed DNT, our Website does not support DNT codes.

We gather the personal information previously listed in order to:

  • Enable us to order products and services on your behalf as required by the service provider.
  • Design and improve the products and services we offer.
  • Comply with laws and regulations that govern us.

We restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards and regulations to guard your nonpublic personal information.

We will only disclose nonpublic personal information to those companies that assist us in providing those services that you have authorized us to order on your behalf. By sharing information about your accounts and relationships among our affiliates, we can save you time and money and make it easier for you to do business with us. We may also disclose information as permitted or required by law. Disclosure of information in these circumstances is detailed below:

We may disclose the following information to third parties that provide services that assist us in servicing you.

  • Information we receive from you on applications or other forms, such as your name address, and social security number.
  • Information about transactions with our Affiliates, others, or us such as your account balance, payment history, parties to transactions, and credit card usage.
  • Information we receive from credit bureaus, such as your creditworthiness and your payment history.
  • We have strict confidentiality agreements with all outside companies to ensure that they protect your information and never use it for other purposes.

In addition, in certain circumstances we may disclose nonpublic personal information about you to “nonaffiliated third parties” (i.e. third parties that are not members of our corporate family) as permitted by law. For example, we may disclose nonpublic personal information about you to third parties as necessary to process transactions that you have requested or authorized, to government entities in response to subpoenas, and to credit bureaus. We do not disclose any nonpublic personal information about you to any other nonaffiliated third parties, except as permitted by law.

Unless you tell us not to, we may share the following information about you and your account with our Affiliates:

  • Information we obtain from a consumer report, such as your credit score or credit history.
  • Information we obtain to verify representations made by you, such as your open lines of credit.
  • Information we obtain from a person regarding its employment, credit, or other relationships with you, such as your employment history.


We use your information for a variety of business purposes including enabling you to use the Website and our services, to engage in marketing and communications with you, and to comply with our legal obligations.

We will use your personal information to:

  •     Enable you to log on to the Services.
  •     Notify you of other products, services and apps available from Secure24 and our affiliates.
  •     Respond to user requests.
  •     Fulfill and manage orders, payments, returns and exchanges.
  •     Make our Website and App better.
  •     Send you product, service and new feature information and other marketing and promotional communications.
  •     Keep our Services safe and secure (for example, for fraud monitoring and prevention).
  •     Compile, analyze and do research on our users' demographics and behavior.
  •     Detect, investigate and prevent activities that may violate our policies or be illegal.
  •     Provide you with personalized content based on your use of our Services.
  •     Evaluate, monitor and analyze the use of our Website and its traffic patterns to help improve our Website and App.

To make a request to view, edit or delete your personal information, contact us at us at .

We offer our customers choices for the collection, use and sharing of personal information. You may contact us at if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.

If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this website, you should contact us at .

Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at and be sure to include your name, testimonial location, and contact information.

To ensure that you will not receive recurring marketing or other information from us unless you choose to, we will provide you with simple instructions on each marketing email from Secure24 for you to let us know that you have chosen to stop receiving such emails from us.


What technical devices and processes does Secure24 use to collect information about me?

We use technology that allows us to identify what type of browser you are using, the web site from which you enter and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of our site, which allows us to make improvements in design and content to better serve you.

What are cookies and how does Secure24 use them?
A cookie is a small file that can be stored on your computer's hard drive. At this time, we do not use cookies of any kind. However, in the future we may use cookies to provide features such as auto-login or to determine when customers have previously visited our site.

What is an IP address and how does Secure24 use it?
An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

How secure is the information that I provide to Secure24?
We are committed to the highest standards in data security to protect the information you provide when you interact with . Our servers use Secure Sockets Layer (SSL), an advanced encryption technology to protect the storage and transfer of your data from unauthorized parties.

Does Secure24 ensure the security and privacy practices of other sites to which it links?While we carefully select the Web sites to which we link, we are not responsible for the privacy practice or the content of these Web sites. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Secure24 privacy policy. We encourage you to read that policy before submitting any personal information.

How will I know when Secure24 changes its privacy policy?
Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes. You should check our Web site periodically for more information on how we use the data we collect.

If You Cease To Be Our Customer
If at some point you decide to cease your service with Secure24 , we will continue to adhere to the privacy policies in this notice.

California residents are entitled to additional protections under California Law including the right to request information about third parties to whom we disclose information for marketing purposes.

California Shine the Light Law

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an email or written request at the address below.

Make sure to state that you are a California Resident.


Our website does not support DNT codes.
Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our website does not support DNT codes.


Under the CCPA, you have the right to know what information is being collected and how it is being sold or disclosed, the right to say no to sales of your information, the right to access and delete your information and the right to equal service and price based on your privacy choices. To make a request, contact us at .  

We collect identifiers, personal information listed in the California Customer Records Statute, Commercial Information, and Internet or Other Network Activity Information.  We collect this information from you through our Website. 

This Privacy Notice for California Residents supplements the information contained in above in our general privacy policy and applies solely to visitors, users, and others who reside in the State of California. 

Your Rights
The California Consumer Privacy Act ("CCPA") grants State of California residents the following rights, to:

  1. Know what personal information is being collected about them;
  2. Know whether their personal information is sold or disclosed and to whom;
  3. Say no to the sale of their personal information;
  4. Access their personal information; 
  5. Have their personal information deleted; and 
  6. Have the right to equal service and price, even if they exercise their privacy rights under this law.

Categories of Personal Information We Collect
We collect, or may collect, information that identifies you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device ("Personal Information"). Personal information does not include public information available from government records, de-identified or aggregated information or information that is protected by certain laws such as HIPAA for health related information and the Gramm-Leach Bliley Act (GLBA) for certain financial information.  

We collect the following categories of Personal Information:

  • Identifiers
    • First and last name
    • Email address
    • Mailing address
    • Phone number
    • Internet Protocol (IP) Address
  • Personal Information Listed in the California Customer Records Statute
    • Financial information 
  • Customer Records Statute
    • The above identifiers
  • Characteristics of Protected Classifications
    • Not collected
  • Commercial Information
    • Information you disclose when you ask us a question about our website or services
    • Information about product transactions with Secure24
  • Biometric Information
    • Not collected
  • Internet or Other Electronic Network Activity Information
    • Mobile device information and identifiers
  • Geolocation Data
    • Not-collected[Stinson1] 
  • Sensory Data
    • Not-collected
  • Professional or Employment-Related Information
    • Not-collected
  • Non-public Education Information
    • Not-collected
  • Inferences Drawn from Other Personal Information
    • Not collected

Categories of Sources of Personal Information
We collect information from the following categories of sources:

  • Directly from you.  For example, when you register, submit information using our Website.
  • From Third Parties.  We may collect information from public databases, joint marketing partners, affiliate programs, data providers and other third parties.  

How We Share Your Personal Information

We share information in each of the above categories as follows:

  • All categories of information
    • We will share information in all of the above categories if our company is sold or we engage in a merger or other such transaction.
    • We will share information in all of the above categories of information in connection with a law enforcement request that is compliant with the California Electronic Communications Privacy Act.
  • Identifiers
    • We share identifiers with service providers who use that information only to provide services to us and assist with processing transactions on the Website. 
  • Personal Information Listed in the California Customer Records Statute
    • We do not share this information.
  • Internet or Other Electronic Network Activity Information
    • We share this information with service providers who use it to provide services to us and assist with processing transactions on the Website. 

How We Use Your Information
See "How Do We Use Your Information" above to learn how we use your information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your CCPA Rights
An amendment to the CCPA provides an exemption to the Right to Know and Right to Delete for personal information between a business and a person who is acting as an employee, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government where the information is used in the context of a business transaction.  This exemption is currently set to expire on January 1, 2023.  Until that date, we will not respond to requests to know or delete that meet this exemption.  We do not sell your information to third parties for monetary or other consideration.  If we change that policy, we will add a Do Not Sell My Personal Information link to our Privacy Notice.


If you need further assistance, please send an e-mail with your questions or comments to or write us at:


Secure24 Alarm Systems

111 Corporate Office dr

Suite 200

Earth City, MO 43045

United States


Secure24 does not sell your personal information. 
Nevada law (SB 220), permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. We do not sell your personal information to third parties as defined in Nevada law.


Secure24 does not collect information from children under the age of 13. Our website is not intended for use by those under the age of 13.  It is directed towards our adult customers.  If you are under the age of 13, please do not submit your information on our Services.